I was working with a client, and things weren’t going well. I tried multiple times to talk to the client about processes not working, at one point even dropping by her house to give her a list of issues we needed to talk about going forward.
Client: I need a week to think about this.
Me: (following up after a week) We need to talk about our contract. I want to do good work for you but we need to discuss how to make things better if we want to work together.
Client: (after another week) I don’t think this is working out. Let’s finish this project and conclude things next week.
Me: That’s fine.
Client: Would you mind being on call to assist with any issues with the transition, though?
Me: Okay, but fair warning. My regular monthly payment will still be due at the end of month, as per my contract but also because I’ll be on call for remote transition work.
Four days later I get this email:
Client: I am SHOCKED that you asked for PAYMENT when you have done no WORK. If you want this money you will have to work for it!