I’m a graphic designer working in an agency. For some of our smaller clients, we’re allowed to bypass the client services team and ask the clients questions we need to know. Most old clients understand how it works and give us all the information straight away with their projects…. but this one client is either completely incompetent with emails. Or just oblivious and lazy.
Me: Just a few quick questions regarding your project, do you have the dimensions/size? Also, do you have a preference for colours you would like to use?
Client: Hi there, yes it has to be a specific size. Best wishes.
Great info there, mate. Really helpful.
Me: That’s great, could you please specify what the width and height needs to be please? Also, I’m not sure if saw my other question, do you have any preferences for the colours you want to use or shall I give you a few options?
Client: Yes I only want 2 colours used from my logo. Best wishes.
We’re getting closer… but yet so far! Now I know I need to only ask one question at a time, right? Surely that’s how this works now?
Me: That’s not a problem, what are the colours you want me to use from your logo?
Client: The size is 600mm height. Best wishes.
Not the question I asked, but it’s progress.
Me: Brilliant, and do you know the width by any chance?
Clients: This is an automated response. I am on annual leave for 2 weeks. I will be unable to respond to emails in this time.