A client I’d been working with for a while wanted a brochure designed. She didn’t like the photo I chose for the cover, so I sent her 10 links with the photos she might like instead. It took her a week to pick one because she kept sending other stuff that she wanted to be done, at which stage the emails were completely disorganised with her replies scattered all over my inbox, and I’m guessing hers as well.
After a week of nagging about everything else, she finally remembers to pick a photo and nudges me to send her the pdf ASAP because it’s URGENT and should have been done ALREADY which… was kind of on her. Whatever.
Almost a week later, she calls all irate about a printing problem. I call the printer, he says he simply needs A3 because I had sent him A4. Fixed that and forgot about it.
Almost a week later, she calls me foaming at the mouth.
Client: (angry) The couch in the photo is dirty!
Me: Wait, is this a problem with the print, or something in the original photo, or…
Client: It wasn’t dirty before so it must be something you did when you changed it from A4 to A3.
Me: Uh… it really doesn’t work that way.
She doesn’t listen because she’s determined I sabotaged her brochure.
Me: I understand that you’re upset, but please remember I gave you several options. You chose that photo.
Client: (even angrier) Well you people should know better and have an eye for details! You should notice if a couch has a stain!
She asks me to open a pdf on my computer and see it for myself, like an idiot. I look at it, and *** me, there really is a tiny stain. Unfortunately, it was barely visible on the screen but something about the print made it more obvious. Not great, but also not the most pressing issue.
Client: I’m sorry for the oversight. I can send you a new photo ASAP and you can order a new print run. I won’t charge you for the edits and you only spent about $100 printing the first run – that’s not that damaging.
At this point, she’s screaming because her printer is leaving tomorrow and her business is failing (because of me, obviously, and the 50 stupid Euros she spent to print these, and not at all because she’s a disorganised jerk who does everything at the last minute).
She spent the next thirty minutes screaming at me and shot me down every time I tried to suggest a solution. I guess if your business is failing, it’s easier to get mad at someone else.